FAQ

As a one-stop language solution provider, GTE Localize offers translation, localization, interpretation, subtitling, transcription for any industry (business, legal, IT, software, life sciences, manufacturing, etc.) and all sizes of businesses. Our services focus on the dominant European languages (FIGS – French, Italian, German, Spanish) and major Asian ones (CCJK – Chinese, Korean, Japanese). However, we are always ready to cover the languages demanded from clients.

GTE Localize has a pool of industry-specific experts and translators. Our linguists can cover almost every domain, ranging from Life-Science, Business & Legal, Manufacturing & Engineering to IT & Software and Education.

To see if your domain matches our expertise, please contact our team for support.

To have the exact price of a translation project, we take many factors into consideration:

• Project volume: We usually calculate the quotation for a translation project depending on the number of words or characters in the source documents.
• Language pairs: Some language pairs are less common and harder to find high-qualified linguists, therefore, the price per word might vary.
• Service required: Some projects only require Translation Only (TO), others need both Translation and Editing (TE), or Translation + Editing + Proofreading (TEP). The more steps a project needs, the higher the rate is.
• Industry expertise: The complexity of the required domain also affects the project’s price. General topics might be charged less than high-expertise content.

Please contact our team for a quotation for your project.

It depends on the volume, content types, required services, and other project-specific factors. In general, we can translate an estimated 2,000 words per business day, given it’s a standard Translation and Editing job performed by one translator and one editor. For example, a 10,000-word-project will take around 5 business days to translate and edit. In case of urgency, we will assign multiple linguists for one project.

To get the exact delivery time for your projects, please contact our support team.

Please clarify your specific deadline to our consultants and we will help to inform the production team. There may be some extra charges if we have to work overtime or weekends to make faster delivery.

We accept payment through Bank Transfer, Cash, Paypal, Visa, and Payoneer.

Particularly for invoice payment, Bank Transfer and Paypal (also Paynow in Singapore) are acceptable.

Yes, you can. We will prepare a PayPal invoice then you can pay with a credit card.

The currencies that we can work on are US Dollar, Euro, and SGD. If you want to make payments in another currency, please contact our team for discussion.

New customers are required to make a deposit. The standard payment schedule is “50% payment on receipt of the customer order,” followed by “50% payment on completion of work.”

For small projects, customers are advised to pay 100% cost in advance.

Other than the interpretation fee, clients are expected to cover the transportation fee and meal for our interpreters, if any.

Depending on the client’s legal entity and what branch to make payment to, we will inform you specifically in each case.

To guarantee the accuracy of translation projects, 100% of our linguists are natives of the target languages with long experience in translation. With some special circumstances where non-natives of the source language are the better choice, we will always discuss and get your approval in advance.

We provide a certificate of translation accuracy with a signature and company stamp. However, we do not provide a notary service.

GTE Localize will support FOC to correct any error in the translation made by us. As we apply the life-time warranty, clients can come back any time with no time restriction.

Absolutely no. All 3 services that GTE Localize offers are 100% human work. We only quote Machine Translation Post Editing if clients specifically ask for it.

We only provide the sworn translation if it is available in the relevant countries.

Linguists, with experience in the related field will be assigned to the project. Additionally, a glossary of important technical terms will be created and sent for confirmation.

Yes, we can handle desktop publishing/formatting if the editable format is available, we can also re-create the source files in editable format if needed.

By default, the translation will be in the same file type as the source file that you provide us. If you have any other specific file type requirements, generally we also can support you accordingly.

We use Trados, MemoQ, Memsource, Crowdin, Lokalise, WPML, Weglot, etc. to have the best result for every translation project.

Yes, GTE Localize has ISO 9001:2015 certification.